Yes, my sample loads when the USB drive is inserted directly into the Raspberry Pi.

We have isolated the issue! It appears that the small ribbon cable and PCB chit that connects your front panel USB port to the Raspberry Pi port is having issues. To resolve this, we’d be happy to send you a replacement ribbon cable and PCB chit. Please reach out via our contact form and include the following in your submission:

1. This sentence, “I have troubleshooted my Nebulae and determined that I need a replacement PCB chit and ribbon cable. Please send the replacement to the below address:”

2. Your mailing address

Once we receive the submission form, we will begin the replacement process.