Yes, a different flash drive worked.
We have isolated the issue! It appears that your Nebulae USB drive is a culprit of your issue. If you would like a replacement drive, you can reach out via our contact form. In your submission form, please include:
This sentence, “I have troubleshooted my Nebulae and determined that my Nebulae USB drive is defective. I am requesting a replacement be sent to this address:”
Your mailing address
Once we receive your submission, we will begin the process of sending you a replacement USB drive.